How do I cancel my order? November 10, 2020 03:56 Updated Please Contact Us promptly to request to cancel your order. Once an order has been dispatched, it can not be cancelled, and the ordered product must instead be returned for a refund. If you wish to return, please follow our return to refund process. Related articles How do I amend my order? How do I contact Customer Care? How do I return to refund? What is your return policy? Can I make payment by instalments?