To request a return, please follow the steps below,
1. Click ‘Orders & Returns'
2. Fill in the order information and find your orders by email or zip code
3. Select the product you’re returning and reason(s) for return
4. Click ‘Submit’
If you are a registered member, you may also sign in to ‘My Account’ and click ‘My Orders’. Then follow steps (3) & (4) above.
Once the return request is submitted, our friendly Customer Care Professional will be in touch with you within 1-2 working days to arrange a pick-up date and time.
You are required to print the return label which will be provided to you in email. Please print and stick the label on the return parcel.
Do take note that returns without authorization and return label will not be accepted. This is including returns mailed to our corporate office directly.
Do ensure you’ve received the product(s) in the first place. Orders that are still in transit not allowed to request for return.
Please refer to our return policy for more information.